At ClickPayMe, we are committed to providing exceptional customer support to ensure that your experience on our platform is smooth and rewarding. Our Support Policy outlines the services and assistance we offer to our users.

1. Customer Support Channels

• Email Support: You can reach us via email at info@clickpayme.com. We strive to respond to all inquiries within 24 hours.
• Live Chat: Our live chat service is available on our website for real-time assistance. Our support agents are available Monday to Friday, from 9 AM to 6 PM (GMT).
• Support Ticket System: For detailed queries or technical issues, you can submit a support ticket through your account dashboard. Our team will review and address your ticket promptly.
• FAQ and Help Center: Our comprehensive FAQ and Help Center provide answers to common questions and step-by-step guides to help you navigate our platform.

2. Support Scope

• Technical Assistance: We offer support for any technical issues you may encounter, including problems with account access, transaction errors, and ad interactions.
• Account Management: Our team can assist with account-related queries, such as registration, password recovery, and profile updates.
• Earnings and Withdrawals: We provide guidance on tracking your earnings, understanding your earning statements, and processing withdrawals.
• Advertising Support: For advertisers, we offer assistance with campaign setup, optimization, and performance tracking.

3. Response Times

• General Inquiries: We aim to respond to general inquiries within 24 hours during business days.
• Technical Issues: For technical issues that require in-depth investigation, our response time may vary, but we strive to provide updates within 48 hours.
• Urgent Matters: Urgent matters, such as security concerns or payment issues, are prioritized and addressed as quickly as possible.

4. User Responsibilities

• Provide Accurate Information: To help us assist you effectively, please provide accurate and detailed information when submitting support requests.
• Respectful Communication: We expect users to communicate respectfully with our support team. Abusive or inappropriate behavior may result in restricted access to support services.
• Follow Instructions: Follow the instructions provided by our support team to resolve issues promptly. Cooperation and timely responses help us assist you better.

5. Limitations

While we strive to assist with a wide range of issues, certain limitations apply:

• Third-Party Services: We may not be able to provide support for issues related to third-party services or external websites linked to our platform.
• Unapproved Software: We do not support issues arising from the use of unapproved software or modifications to our platform.

6. Continuous Improvement

We are committed to continuously improving our support services. We welcome feedback and suggestions on how we can better assist you. Your input helps us enhance our support policy and provide a better experience for all users.

At ClickPayMe, we strive to ensure that all financial transactions on our platform are secure, transparent, and efficient. Our Payment Policy outlines the procedures, terms, and conditions related to payments, deposits, and withdrawals.

1. Accepted Payment Methods

We support a variety of payment methods to cater to our diverse user base:

• Credit/Debit Cards: Visa, MasterCard, and American Express.
• Online Payment Gateways: PayPal, Payza.
• Bank Transfers: Local and international bank transfers.
• Cryptocurrencies: Bitcoin, Ethereum, and other major cryptocurrencies.
• Mobile Money: Mobile money services available in your region.

2. Deposits

• Minimum Deposit: The minimum deposit amount is specified on the deposit page. Ensure you meet this requirement to process your deposit successfully.
• Processing Time: Deposits are usually processed instantly. However, bank transfers and certain payment methods may take 5-10minutes.
• Fees: Deposit fees vary depending on the payment method. Check our Payments page for detailed information on applicable fees.

3. Withdrawals

• Minimum Withdrawal: The minimum withdrawal amount is specified on the withdrawal page. Ensure your earnings meet this requirement before requesting a withdrawal.
• Processing Time: Withdrawal requests are processed within 5-10 minutes. The time for funds to appear in your account may vary depending on the payment method.
• Verification: To ensure security, users may be required to verify their identity before processing their first withdrawal. This verification includes providing valid identification documents.
• Fees: Withdrawal fees vary depending on the payment method. Check our Payments page for detailed information on applicable fees.

4. Security

• Encryption: All transactions are secured with SSL/TLS encryption to protect your financial information.
• Fraud Prevention: We employ advanced fraud detection and prevention measures to safeguard your account and transactions.
• Account Verification: Users must verify their accounts to perform certain transactions, ensuring the legitimacy and security of all activities.

5. Refund Policy

• Eligibility: Refunds are only processed in cases of erroneous transactions or system errors. Refund requests must be submitted within 14 days of the transaction.
• Process: To request a refund, contact our support team with details of the transaction. We will review and process eligible refunds within 7-10 business days.
• Exceptions: Refunds are not provided for deposits made through cryptocurrency due to the volatile nature of digital currencies.

6. User Responsibilities

• Accurate Information: Ensure that all payment information provided is accurate and up-to-date to avoid delays or errors in processing.
• Compliance: Users must comply with our terms and conditions, as well as local laws and regulations related to financial transactions.
• Security Practices: Use strong passwords and enable two-factor authentication (2FA) to enhance the security of your account.

7. Dispute Resolution

• Reporting Issues: If you encounter any issues with your payments, contact our support team immediately for assistance.
• Resolution Process: Our support team will investigate and resolve payment disputes in accordance with our policies and procedures. We aim to resolve disputes within 7 business days.

8. Updates to Payment Policy

We may update our Payment Policy from time to time to reflect changes in our services or legal requirements. Users will be notified of significant updates via email or through announcements on our platform.